Software Development Lead - R01571192

Software Development Lead

Job requirements Experience Range: With at least 4 to 6 years of hands-on experience in Salesforce Sales Cloud and related technologies, including customization and integration projects Key Responsibilities: Lead the design, development, and customization of Salesforce Sales Cloud solutions, delivering optimized Opportunity Management, Sales Automation, and Forecast Management capabilities Configure and implement Territory Planning strategies within Salesforce Sales Cloud to maximize sales coverage and resource allocation, tracking improvements via performance metrics Develop and enhance Salesforce Platform components using Apex, Lightning Web Components (LWC), and Experience Cloud, ensuring scalable and maintainable solutions Integrate Salesforce with Genesys and other third-party systems to streamline agent workflows and improve customer service outcomes, measuring impact on response times and customer satisfaction Build and maintain custom agents and AI frameworks for advanced automation and data-driven decision making, monitoring adoption and effectiveness Collaborate with cross-functional teams to ensure seamless deployment and adoption of Sales & Service Cloud features, supporting user training and feedback collection Troubleshoot, optimize, and resolve technical issues related to Salesforce Sales Cloud, Data Cloud, and custom integrations, reducing downtime and improving system reliability Drive continuous improvement by leveraging OpenAI and other AI technologies to enhance sales processes and user experience, reporting on process enhancements Required Skills: Salesforce Sales Cloud Salesforce Service Cloud Salesforce Experience Cloud Salesforce Platform customization Apex programming Lightning Web Components (LWC) Genesys integration Agentforce platform Salesforce Data Cloud Custom agent development Preferred Skills: Expertise in AI frameworks and OpenAI integration Advanced skills in Territory Planning within Salesforce Salesforce Certified Application Architect Experience with large-scale Salesforce deployments Desired Qualifications: Bachelor's degree in Computer Science, Information Technology, or a closely related discipline Salesforce Certified Platform Developer I or II Salesforce Certified Sales Cloud Consultant Salesforce Certified Application Architect (preferred)