Back Office Employee

Are you an administrative multitasker who gains energy from customer contact and the accurate follow-up of files? Do you like working in a dynamic environment where no two days are the same? Then this position as a Back Office Employee in Geel is your next challenge!

In this versatile role, you are the link between customers, internal departments, and the order processing process. Thanks to your organizational talent and customer-oriented approach, you ensure that everything runs smoothly behind the scenes.

Your tasks:

• Order processing: You accurately process incoming orders in the ERP-systeem and check whether all data is correct and complete. Where necessary, you take the initiative to request missing information.
• International customer contact: You are the first point of contact for B2B customers and maintain daily contact via telephone, e-mail, and other communication channels. You answer questions and ensure professional follow-up.
• Coordination and follow-up: You work closely with various internal departments to guarantee smooth service and inform customers in a timely manner about the status of their order or file.
• Administrative support: You ensure correct administration and actively contribute to an efficient and customer-oriented operation of the back office.

Are you the Back Office or Supply Chain Medewerker we are looking for? Then you will likely recognize yourself in some of the criteria below:

• You have a bachelor's degree (within business management or logistics).
• Initial relevant experience is allowed, but not a must.
• You like to work independently and proactively, while also believing in the strength of a team and enjoying consulting your colleagues when facing obstacles.
• You have strong communicative skills and can rely on a good knowledge of English and French. Furthermore, you are administratively accurate and find your way easily through the standard MS Office package.