Operations Manager
Role: Operations Manager
Salary:£45,000-£47,000 plus Company Car or Car Allowance
Job Status: Full-Time, Permanent
Location: London and surrounding Counties
Vacancy Reference: VR/05486
Role Description:
We are recruiting on behalf of a well-established and highly respected commercial cleaning specialist with over 30 years of experience delivering high-quality cleaning services across London.
Our client has built an excellent reputation for providing premium cleaning solutions to a diverse portfolio of prestigious clients, including corporate offices, educational establishments, specialist facilities, and public buildings. With a strong focus on people, innovation, service excellence and sustainability, the business prides itself on investing in its employees, embracing new technology and maintaining long-term client relationships.
As a forward-thinking organisation committed to ethical and sustainable business practices, our client offers a supportive working environment where operational excellence, employee development and continuous improvement are genuinely valued.
The Role:
An exciting opportunity has arisen for an experienced Operations Manager to take responsibility for a portfolio of commercial cleaning contracts across London.
Reporting to the Divisional Director, you will be responsible for driving operational performance, maintaining excellent client relationships, developing high-performing teams, and ensuring contracts are delivered to the highest standards.
This role requires a confident, commercially aware, and proactive leader who can balance client expectations, employee engagement and financial performance while identifying opportunities to improve services and support business growth.
Key Responsibilities:
- Oversee the successful delivery of multiple commercial cleaning contracts across London, ensuring consistently high standards.
- Lead, motivate and develop site-based cleaning teams and supervisors, promoting a positive and accountable working culture.
- Build strong relationships with clients, conducting regular reviews and proactively managing service expectations.
- Monitor operational performance through site visits, quality audits, and client feedback, implementing improvements where necessary.
- Manage contract budgets, labour costs, staffing levels, consumables, and resources to achieve commercial targets.
- Ensure compliance with health and safety legislation, COSHH requirements and company procedures.
- Identify opportunities for additional services, contract growth, and operational efficiencies.
- Support new contract mobilisations, retenders and service transitions, ensuring seamless implementation.
- Resolve operational challenges effectively, focusing on sustainable solutions and continuous improvement.
- Support environmental and sustainability initiatives across the contract portfolio.
About You:
They are looking for an experienced Operations Manager who is passionate about delivering exceptional service and developing successful teams.
The ideal candidate will have:
- Proven experience in an Operations Manager, Area Manager, or similar multi-site role within the commercial cleaning industry.
- Experience managing a portfolio of cleaning contracts across multiple locations.
- Strong leadership skills with the ability to motivate, coach and develop operational teams.
- Excellent client relationship management and communication skills.
- Sound commercial awareness, including managing labour budgets, operational costs, and contract profitability.
- A proactive, organised and solutions-focused approach to operational challenges.
- A strong understanding of cleaning standards, health, and safety and COSHH regulations.
- Experience with contract mobilisations, service improvements, and client retention.
- The ability to work independently, prioritise effectively and manage competing demands.
If you are an experienced Commercial Cleaning Operations Manager who takes ownership, leads with confidence, and delivers results through your people, we'd love to hear from you