Account Director

Role: Account Director (Cleaning Services)

Salary: Base salary: £65,000 pa, Bonus: £7,200 (paid £600 monthly split 50% quality / 50% budget adherence), OTE: £72,200 pa, Company Car or Car Allowance

Account: Transport Cleaning Services

Location: North of England

Vacancy Reference: VR/05489

Role Description:

As Account Director you will provide strategic and operational leadership across a multi-site cleaning contracts, ensuring the delivery of high-quality, safe and efficient services. The role ensures customer satisfaction, contract compliance, financial performance, workforce engagement, and continuous quality improvement. The Account Director is also responsible for developing strong client relationships and acting as deputy to the Head of department when required.

Key Duties and Tasks:

Leadership & People Management:

• Lead, motivate and develop direct manager reports and staff in line with leadership principles - Plan/Decide, Inform/Instruct, Monitor/Motivate.
• Ensure managers effectively deliver rota planning, performance management, absence control, and employee engagement across all sites.
• Oversee recruitment, onboarding, training and development in collaboration with the People & Practices department.
• Ensure all HR processes - disciplinary, grievance, investigations are managed fairly and in accordance with company policy.
• Maintain a visible leadership presence across all sites. HR_119 Contract & Operational Management
• Ensure delivery of high-quality cleaning services in line with contractual KPIs and SLAs.
• Conduct regular site audits, inspections and quality assurance checks; implement action plans where improvements are required.
• Drive operational efficiencies, service enhancements, and continuous improvement initiatives.
• Manage resource planning, staffing levels, equipment deployment and stock control across all sites.

Financial & Budgetary Accountability:

• Support the effective management of contract budget, including labour, materials, equipment, and overhead costs.
• Ensure accurate wage processing, scheduling and budget forecasting.
• Monitor financial performance, identify variances, and implement corrective measures.
• Review spend and budget efficiency opportunities.

Client Relationship Management:

• Maintain excellent relationships with all client stakeholders, ensuring high levels of customer satisfaction.
• Act as a senior point of contact for escalations, complaints, or service improvement requests.
• Attend regular client meetings, reviewing performance metrics and presenting operational updates. Compliance, Health & Safety & Quality
• Ensure full compliance with Health & Safety legislation, company policies, risk assessments, and safe systems of work.
• Champion a positive safety culture across all sites.
• Ensure adherence to ISO, quality management, environmental and sustainability standards.
• Support internal and external audits, ensuring actions are closed out promptly.

Strategic & Project Responsibilities:

• Lead mobilisation projects for new contracts and manage exit plans where required.
• Support the rollout of new systems, technology and operational innovations.
• Act as deputy for the head of department, overseeing core functions in their absence.

Additional Duties:

• Prepare weekly and monthly operational and financial reports as required.
• Attend internal meetings, client reviews and training sessions.
• Undertake other reasonable duties aligned to business needs.