E-Commerce Operations Specialist

• Track all e-commerce orders from confirmation until delivery.
• Monitor shipping companies and their delivery success rate.
• Follow up on failed, delayed, returned, and refused orders.
• Coordinate with couriers to resolve delivery issues.
• Monitor COD collection and reconciliation.
• Prepare daily/weekly reports on:
• Orders shipped
• Delivered orders
• Delivery success %
• Return-to-origin %
• Failed delivery reasons
• Average delivery time
• Identify operational problems and suggest improvements.
• Coordinate with warehouse, customer service, and shipping partners.
• Ensure orders are processed within agreed SLAs.

Good in Microsoft Office , especially Excel and PowerPoint .

Good knowledge and experience with Shopify .

Good in English , both written and spoken.