Customer Service Representative (M/F)

About the company

As part of a replacement, Bourgeat is recruiting a Customer Service Representative (M/F) for the Europe zone.

Your tasks

Reporting to the Customer Service Manager, you will ensure the administrative and commercial processing of customer orders for the European markets while guaranteeing the quality of services offered and customer satisfaction.

Your main missions are as follows:

• Inform customers about products and orders.
• Prepare price offers in consultation with the Customer Service Manager.
• Process and follow up on customer orders from registration to final delivery.
• Coordinate export shipments while ensuring compliance with deadlines.
• Manage disputes (quality, deadlines, invoicing), disseminate information to the relevant departments, and find appropriate solutions.
• Contribute to customer satisfaction and loyalty.
• Participate in commercial development and the implementation of strategic innovation and commercial communication actions defined by the company.

Requirements

With a degree of Bac +2 to Bac +3 in Commerce, Technico-commercial, Customer Relations/Negotiation or equivalent, you have at least 3 years of experience in a similar role and environment. Proficiency in languages and cultures (English, German and/or Spanish) and IT tools (Pack Office) are imperative for the position. Your knowledge of customs regulations and procedures is a plus.

You possess good interpersonal skills; your rigor, organization, team spirit, as well as your listening skills and sense of service will be your main assets to succeed in this challenge and carry out your mission successfully.