Customer Relations

JOB DESCRIPTION: Respond promptly to customer inquiries via phone, email, and other communication channels. ⁠ Provide accurate information about products, services and company policies. Assist customers in resolving issues, complaints or service requests in a professional manner. Processing detailed customer requests and to follow up on order status or customer enquiries satisfactorily Investigate and resolve customer complaints or service issues. ⁠ Maintain good relationships with customers by providing excellent service ⁠ Co-ordinate with internal teams to resolve customer-related matters Suggest improvements to enhance customer satisfaction and service efficiency