Operations & Business Development Supervisor
ABOUT THE JOB
A growing interior design, furniture, décor, and home accessories business is seeking a commercially minded and highly organised Operations & Business Development Supervisor to support business growth while ensuring the smooth and efficient running of day-to-day operations. The successful candidate will be responsible for identifying new business opportunities, developing and maintaining client relationships, coordinating sales and operational activities, and ensuring customers receive a seamless experience from enquiry through to delivery.
POSITION: Operations & Business Development Supervisor LOCATION: East Legon, Accra SALARY: GH₵4,000 per month
KEY RESPONSIBILITIES
Business Development & Sales
- Identify, develop, and pursue new business opportunities across corporate, residential, hospitality, and other relevant customer segments.
- Build and maintain strong relationships with existing and prospective clients.
- Generate sales leads through networking, referrals, direct outreach, partnerships, and other business development channels.
- Understand client requirements and recommend appropriate interior, décor, furniture, and home accessory solutions.
- Prepare and follow up on quotations, proposals, and sales opportunities.
- Negotiate with clients where required and support the conversion of leads into confirmed business.
- Monitor sales performance, business development activities, and revenue opportunities.
- Conduct market research and monitor customer preferences, industry trends, and competitor activities.
Operations & Customer Management
- Coordinate day-to-day operational activities to ensure orders, projects, and customer requests are handled efficiently.
- Coordinate with suppliers, artisans, designers, sales personnel, and other relevant parties to ensure timely execution and delivery.
- Monitor customer orders from confirmation through production, procurement, delivery, and installation where applicable.
- Ensure agreed timelines, specifications, and quality standards are met.
- Resolve operational and customer issues promptly and escalate complex matters when necessary.
- Maintain accurate records of sales, customer information, quotations, orders, deliveries, and follow-ups.
- Support inventory and stock monitoring to ensure product availability and efficient use of resources.
- Identify operational gaps and recommend practical improvements to enhance efficiency and customer satisfaction.
QUALIFICATIONS & REQUIREMENTS
- Bachelor’s degree or HND in Business Administration, Marketing, Sales, Operations Management, or a related discipline.
- 3–5 years of relevant experience in business development, sales, operations, retail, interior design, furniture, décor, or a related industry.
- Demonstrated experience in developing client relationships and converting business opportunities.
- Strong commercial awareness and understanding of sales and business development processes.
- Good organisational and operational coordination skills.
- Strong communication, negotiation, presentation, and interpersonal skills.
- Ability to manage multiple clients, projects, and priorities simultaneously.
- Proficiency in Microsoft Office and familiarity with CRM, sales tracking, or business management tools is an advantage.
- A strong understanding or interest in interior design, furniture, décor, and home accessories will be an added advantage.
- Applicants residing in or around East Legon will have an added advantage.
HOW TO APPLY
Interested candidates should send their CV via WhatsApp to 0540130714.
Please use “Operations & Business Development Supervisor Application” as the subject/reference.
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