Front Desk Officer

Your tasks

• Welcome guests and handle check-ins and check-outs efficiently.
• Manage reservations received by phone, online, or in person.
• Explain room rates, hotel facilities, and hotel policies clearly.
• Confirm payment before issuing room keys, following the hotel’s “No payment, no keys” policy.
• Process payments accurately, issue receipts, and maintain complete transaction records.
• Keep guest information confidential and maintain accurate occupancy records.
• Respond promptly to guest inquiries and complaints, escalating issues when necessary.
• Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
• Prepare daily occupancy, reservation, and payment reports.
• Maintain a clean reception area and provide clear handover notes at every shift change.

Requirements

• A minimum of 5 years of experience
• Previous hotel reception or customer service experience preferred.
• Strong communication, organisational, and basic computer skills.
• Ability to handle cash and use reservation or hotel management systems.
• Professional appearance, honesty, and a welcoming attitude.
• Availability to work shifts, weekends, and public holidays.

Other

Location: Anambra