Admin Associate

Responsibilities

• To perform reception duties such as handle incoming calls, email/ phone enquiries and complaints positive, professional and solutions-oriented approach
• Liaise with Nursing Team for residents’ related follow-up matters

• Support in the admission, discharge and administration of residents
• Prepare invoices, receive payments and administer the payment process

• Visitor management
• Coordinate transportation of residents for appointments and other dispatch arrangement

• Stock ordering and inventory control
• Assist in arranging maintenance service with vendors/ contractors/ suppliers

• Data entry, filing and documentation
• Any other duties as assigned by the supervisor

Requirement

• Prior experience in a customer service or front office role. Some experience within the hospitality industry preferred.
• Strong communication and interpersonal skills with the ability to engage with resident and guest.

• A positive, friendly and helpful attitude with a passion for delivering exceptional experiences for resident and their guest
• Proficiency in spoken and written English. Fluency in a Chinese dialect will be helpful in communicating with elderly residents.