Customer Service Center | Inbound Team Lead with Malay Language

Lead and manage daily inbound customer service operations. Coach, motivate, and develop Customer Service Agents. Monitor team performance, quality, productivity, and SLA/KPI achievement. Handle customer escalations, improve service quality Ensure compliance with operational processes and quality standards. Manage workforce planning, operational reporting, onboarding, and training support activities.

Bachelor's degree or above. Minimum 5 years of experience in customer service, contact center, shared services, or BPO environments. Minimum 2 years of people management experience at the Team Lead or Supervisor level. Strong leadership, communication, coaching, and stakeholder management skills. Experience with CRM and contact center systems is an advantage. Malay: Native or near-native proficiency. English: Advanced professional proficiency. Additional...