Team Leader

Reporting to: Head Of Operations

Employment Type: Contract

Roles and Responsibilities

Overseeing all activities within a team in the debt collection department operations. Deciding how to approach tasks and develop a plan to accomplish them. Sharing of information with team members and stakeholders. Keeping track and structuring various tasks, employees and documents. Determining the targets team members will work toward. Develop team strengths and improve weaknesses. Being the link between the client and team members for necessary information. Support team members in field visits, to negotiate for waivers and Full and Final settlements. Preparation of daily and monthly progress reports on accounts held as required by the client. Ensure compliance by team members with the full collection processes, controls, policies, and procedures. Assist in resolving disputes between customers and clients. Initiate the clearance process on cleared debts once you receive proof of payment.

Leadership

Provide leadership to Account Managers to clearly identify and define their responsibilities, and develop key performance indicators.

Qualifications

Degree in relevant field with minimum of 2 years of experience in debt collection, or a diploma in a relevant field, with minimum 5 years’ experience in debt collection. Computer literacy Ms Word, Excel, PowerPoint, etc. Excellent knowledge of working with customer support and or customer information systems. Strong Analytical and Negotiation Skills, good problem-solving skills. Good communication and interpersonal skills. Fluency in both spoken and written English is a must.