Customer Service
Nice-to-have:Remote
Your tasks
Job Responsibilities
- Handle domestic and international flight, train, and hotel reservations from travel agents or corporate clients
- Provide fast and efficient customer support via phone, email, and chat
- Investigate customer issues, identify root causes, and offer appropriate solutions
- Coordinate with airlines, train operators, and hotels to ensure booking accuracy and availability
- Assist customers with booking modifications, cancellations, and refund processes
Requirements
- Based in Yogyakarta will be a plus (remote)
- Minimum Diploma in any field
- Fluent in English is plus for communication with international travel agents, airlines, hotels, and suppliers
- Minimum 1 year of experience as a Reservation Staff or Customer Service in the travel industry
- Background in the travel or hotel industry is an advantage
- Familiarity with Qontak is a plus
- Willing to work on a shifting schedule, including weekends and public holidays
Other
Work Details Location: Remote (Yogyakarta area ia a plus) Work Schedule: 3 Shifts (Morning 05.00-13.00, Middle 13.00-21.00, Night 21.00-05.00) Available to join immediately