Customer Service

Job Responsibilities:

• Handle domestic and international flight, train, and hotel reservations from travel agents or corporate clients
• Provide fast and efficient customer support via phone, email, and chat
• Investigate customer issues, identify root causes, and offer appropriate solutions
• Coordinate with airlines, train operators, and hotels to ensure booking accuracy and availability
• Assist customers with booking modifications, cancellations, and refund processes

Requirements:

• Based in Yogyakarta (remote, Jogja area only)
• Minimum Diploma in any field
• Fluent in English is plus for communication with international travel agents, airlines, hotels, and suppliers
• Minimum 1 year of experience as a Reservation Staff or Customer Service in the travel industry
• Background in the travel or hotel industry is an advantage
• Familiarity with Qontak is a plus
• Willing to work on a shifting schedule, including weekends and public holidays

Work Details:

• Location: Remote (Yogyakarta area only)
• Work Schedule (Afternoon Shift : 01.00 PM - 10.00 PM) (Night Shift : 10 PM - 07.00 AM)
• Available to join immediately

Skills: Customer Relations, Customer Service, Problem Solving, Communication Skills