Onboarding Specialist – DACH market

As an Onboarding Specialist, you will be part of the team serving our German market. You will ensure that new users in Germany quickly feel at home on the Booking Experts platform. Once the contract is finalized, you will take over the baton from Sales. You will guide users through implementation, assist with data migration, provide training, and ensure they can get started smoothly. Because you will have daily contact with our German-speaking users, excellent command of the German language is essential for this position. You speak and write German at a native or near-native level.

What will you do? As an Onboarding Specialist, you ensure a smooth transition of new users to our platform. After the contract is signed, you will create an onboarding plan that aligns with the user's needs. You will guide the implementation, support data transfer, provide training, and advise users on how to optimally set up their processes. Once onboarding is successfully completed, you will hand the user over to the Customer Success Team.

Your tasks and responsibilities:

• Guiding the entire onboarding process, from data transfer to go-live;
• Maintaining personal contact with our German-speaking users during implementation;
• Advising on process optimization and implementing a renewed way of working where necessary;
• Providing training in German;
• Ensuring a fluid handover to the Customer Success Team.

Where will you do this? Working at Booking Experts means working in an environment where you receive a lot of freedom and responsibility and where your input is truly appreciated. We encourage personal growth and offer plenty of opportunities to further develop yourself within a close-knit and motivated team. We are a flat and informal organization. As a result, we can act quickly, you will get room for your own initiative, and we work together on the further international growth of Booking Experts.

Your department and the team You will become part of our Customer Success Team and, within the team, focus specifically on our German-speaking market. The Customer Success Team helps our users to work successfully with the Booking Experts platform. We guide new users during implementations, provide training, and offer personal support. The team has extensive knowledge of our system and works closely together to ensure that users get the most out of Booking Experts. With our growth in Germany, your role is becoming increasingly important. You understand our German-speaking users, can communicate with them easily, and know how to translate their questions and processes into a successful setup of our platform.

What do you bring? Experience with implementations and onboarding is a plus, but not a hard requirement. We are also open to eager learners who want to further develop themselves within this field. What is essential for this position: you can communicate professionally and easily with our German users. You have:

• A higher professional education (HBO) working and thinking level;
• An excellent command of the German language at a native or near-native level, both orally and in writing;
• Sufficient command of English to be able to collaborate within our international organization;
• Affinity with software and automation;
• Knowledge and/or affinity with the recreation industry is a plus;
• Strong analytical and problem-solving skills;
• Excellent communication skills, both social and professional;
• A proactive and collaborative attitude with a healthy dose of humor and ambition.

What do we offer? A challenging position within an innovative and internationally growing software company that is transforming the recreation and hospitality sector with technology. You will get the chance to take responsibility for your own projects and make an important contribution to our further growth in the German market.

• Flexible working hours: a full-time employment of 40 hours per week with flexible working hours and the possibility to work hybrid.
• Salary between €3000 and €3950
• Attractive secondary employment conditions: an annual salary increase, an employee benefit of a 10% salary supplement after one year of employment, 5 weeks of vacation per year, and extra days off during holidays.
• Work environment: a modern work environment with a sit-stand desk, a MacBook with a large screen, and daily fresh fruit, snacks, and an extensive communal lunch.
• Personal development: plenty of opportunities to further develop yourself. For example, we offer online training via our own Learning Management System and work with buddies.
• Celebrating successes together: regular team outings and a weekly Friday afternoon drink.

At Booking Experts, we strive for a healthy work environment. Therefore, you will find fresh fruit at our office, we encourage taking a daily walk, we work with sit-stand desks, and we offer responsible lunch options. Coffee, tea, and soft drinks are also always ready for you. Additionally, we wholeheartedly encourage the ‘smoke-free generation’ initiative. We therefore appreciate it if our employees do not smoke during office hours.

Join our team and continue building the German market with us: happy owners, happy employees and happy guests!