Customer Support Coordinator

Customer Support Coordinator

Location: Near Bushey, Herts | Salary: c.£26,000 + Benefits

Would you like to work for a business that genuinely makes a positive difference to the lives of its customers?

Are you looking to join a growing, market-leading business where people and customer care really matter?

If so, this could be the ideal opportunity for you!

The Opportunity

We are working closely with an impressive and growing SME business that is currently expanding its team to meet the consistently increasing demand for its products and services.

Having partnered with this company for a number of years, we know them well. They have an excellent senior leadership team, a genuine commitment to their people and an ethical approach to business. Despite their continued growth, they have successfully retained a strong family feel and a supportive working environment.

This is a business with a clear sense of purpose, a positive outlook and the foundations to continue growing.

The Role

Whilst this is a commercial business, the role involves supporting members of the public who may sometimes be going through challenging or difficult circumstances.

As a result, empathy, compassion and excellent communication skills are particularly important. The ability to listen, understand a customer's situation and provide reassurance throughout the process will be key to success.

Whether you are looking to develop your existing customer service experience or take the next step in your career, this role offers an excellent opportunity to build your skills within a supportive and growing business.

Working in a fast-paced environment, you will play an important part in supporting the company's continued growth, providing an excellent customer experience and taking ownership of customer claims from beginning to end.

Your responsibilities will include:

• Managing customer claims from initial notification through to completion.
• Liaising with internal departments to identify and deliver the best possible solutions.
• Handling internal and external email correspondence professionally and efficiently.
• Managing multiple claims simultaneously, ensuring each is progressed effectively.
• Coordinating accommodation bookings and liaising with external providers and third parties.
• Keeping customers informed and providing a high level of service and support throughout the process.

What's on Offer?

• Initial 6 months office based
• Flexible working arrangements available following successful completion of the six-month probationary period.
• Additional company benefits.
• A genuinely supportive and friendly working environment.
• The opportunity to develop your customer service skills within an expanding business.
• The chance to join a company that values its people and genuinely cares about the service it provides.

This is a company with a soul, where you will be more than just a number and where your contribution will genuinely matter.

Interested?

If this sounds like the sort of opportunity you have been looking for, we'd love to hear from you.

Please get in touch or send us your CV as soon as possible, as recruitment for this position is progressing quickly.

We do our best to respond to EVERY application!

We have been candidates ourselves, so we understand what it feels like to be on the other side of the recruitment process. We work hard to treat people in the same way we would want to be treated.

We don't believe in hiding behind generic recruitment disclaimers. This is something that genuinely matters to us and to the businesses we partner with.

We do receive a high volume of applications through job boards, social media and other channels. Whilst we always do our best to respond to everyone, we may not be able to call every applicant personally, so some responses will inevitably be made by email. We appreciate that this may not be everyone's preferred approach, but we hope you understand.

We also believe that great businesses are built by great people from a wide variety of backgrounds. Diversity of experience and perspective makes us, and the companies we work with, stronger, more creative and ultimately better at what we do.

Shortlisted candidates will, of course, be contacted directly regarding this particular opportunity.

Regardless of the outcome of your application, please feel free to make use of the job seeker resources available on our website.