B4b Account Specialist
About Bolt Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries. From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding. And we're just getting started. Why join Bolt?
Build the future of mobility and help transform how people live and move in cities. Tackle challenges at scale that span technology, operations, regulation, and growth. Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry. Join one of Europe's leading technology companies, backed by world-class investors including Sequoia.
About The Role We’re looking for a proactive and client-focused Account Specialist to join our growing Bolt Business team in Ghana. You’ll drive growth by managing a portfolio of existing clients, strengthening relationships and identifying upsell opportunities. As an Account Specialist, you’ll nurture relationships with Bolt Business clients to ensure their ongoing success and satisfaction. You’ll manage SME/SMB accounts, identify growth opportunities and collaborate across teams to deliver tailored solutions. You’ll report directly to the Regional Account Management Lead and play a key role in delivering value through excellent account management. This is a high-impact role where your communication skills, strategic thinking and execution ability will be key to success. This is a fixed-term contract (maternity cover). Main Tasks And Responsibilities
Manage a portfolio of existing Bolt Business clients to ensure retention and satisfaction. Respond to client queries via email, phone and other channels in a timely manner. Create account plans focused on growing volume and value, including upselling new features. Collaborate with the Sales team to acquire and onboard new clients, as well as manage existing ones. Work with international teams to address local client needs and issues. Identify and implement scalable solutions
About You
You have at least 1 year of experience in account management or sales roles. You excel in communication, both written and verbal, and confidently engage with a variety of stakeholders. You’re highly organized and skilled in managing tasks, relationships, and priorities. You have a proactive, customer-first mindset and demonstrate a strong sense of ownership. You have experience with account planning and spotting upsell opportunities based on client needs. You thrive in a fast-paced environment and are comfortable working with international, cross-functional teams. You’re familiar with CRM systems (e.g., Salesforce) and automation tools - experience is a plus. You’re fluent in English.
At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools. Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying! Everyone is welcome Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability. We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know. <