Customer Service Support (INTERNSHIP)

Multichannel management of national and international customers in synchronous mode (chat, whatsapp, and telephone) and asynchronous mode (email) for: pre-sales support (information on the collection, garment selection, size guide, suggestions, guidance in order entry, and payment support)

post-sales (modifications, order updates, shipment tracking, support for returns and exchanges procedures)

policy assistance (profile, personal data, points, discounts, privacy)

Store support for Omnichannel activities

Analysis of return requests and monitoring of refunds

Monitoring of payments through the relevant portals

Control and visualization of order progress via internal management systems

Supervision of shipments on different platforms with detection of any anomalies and timely contact with couriers

paid internship with 1000 eur net per month plus meal vouchers

Excellent knowledge of English (fundamental) and additionally French or German