Teamleader Customer Service

Boarding Talent connects people and organizations in a warm, personal way around roles that truly matter. We work deliberately discreetly, but share all relevant information transparently as soon as a mutual match is felt. With us, no standard recruitment, but sincere conversations and attention to who you are and what you are looking for. Because the right match begins with trust and enthusiasm.

Will you jump on board?

Your responsibilities:

• You are responsible for leading and adjusting 2 teams (7 FTEs).
• You follow the evolution of the employees based on training plans and evaluation meetings.
• You ensure effective and efficient service to the customer with your team.
• You look for structural solutions and will also implement them.
• You communicate with internal and external stakeholders.
• You look for structural solutions and implement them.
• You think along with potential process improvements, efficiency, and automations and also implement them.
• You perform controls and create reports.
• You prepare meetings.
• You report to your manager.

Your ideal background:

• We are looking for someone who possesses the necessary dose of responsibility and assertiveness.
• Our ideal candidate is someone who knows how to align their actions with achieving objectives and better results. An organizational talent with a sense of initiative who excels in process follow-up.
• You have experience in leading and adjusting teams.
• A good helicopter view is necessary.
• You have a basic knowledge of MS Office and you have good knowledge of MS Excel.
• A Bachelor in logistics management or equivalent through experience.
• Good knowledge of English, additionally knowledge of French is a plus.