IT Projects and Client Evolutions Manager (M/F)

About the company

At BOA Concept, we develop intelligent solutions that revolutionize logistics warehouse management and automate order preparation. Our expertise in industrial computing is the pillar of our know-how, recognized by major names in e-commerce and logistics. Founded in 2012, our company is young, innovative, and growing rapidly, now employing more than 140 employees and evolving as a group.

Your tasks

We are looking for an IT Projects and Client Evolutions Manager reporting to the BOA Services Manager.

Your role? To drive IT and functional evolutions for clients after production deployment, by coordinating teams and ensuring client satisfaction and loyalty.

Client Relationship Management

• Act as the primary contact for clients regarding evolutions and continuous improvement,
• Collect, analyze, formalize, and prioritize needs while taking into account operational, functional, and technical challenges,
• Lead scoping and follow-up meetings and ensure regular communication on progress,
• Contribute to client satisfaction and loyalty.

Qualification and Scoping of Needs

• Analyze the feasibility of requests and their functional, technical, and organizational impacts,
• Define suitable solutions and contribute to the drafting of specifications and requirements,
• Evaluate the workloads, risks, and constraints associated with projects.

Management of Evolution Projects

• Organize and manage projects: planning, budget, resources, risks, and action plans,
• Coordinate internal and external teams and lead project meetings,
• Ensure reporting and progress monitoring with stakeholders.

Coordination of IT Deliverables

• Coordinate development, integration, and support teams as well as external partners,
• Ensure the consistency of solutions and support the resolution of blocking points,
• Participate in the definition and validation of architectures, interfaces, deployments, and production releases.

Testing, Acceptance, and Production Deployment

• Define and manage testing strategies and functional acceptance,
• Coordinate validation phases with clients and organize production deployments,
• Ensure post-launch monitoring, management of reservations, and corrective actions.

Monitoring of Installed Base and Continuous Improvement

• Maintain good knowledge of client installations and identify improvement opportunities,
• Capitalize on feedback and contribute to the evolution of service offerings,
• Participate in the continuous improvement of the department's methods, processes, and tools.

Requirements

• At least 5 years of experience as a Project Manager is preferred
• Minimum education level: BAC + 4 Engineer in Computer Science / Project Management
• Good mastery of IT project management, SQL, data analysis, architecture, infrastructure, interface, and deployment
• Aptitude for team coordination, schedule management, leading meetings, functional and technical writing, and mastery of budgets and risks
• Rigorous, autonomous, and adaptable
• Leadership qualities, sense of diplomacy, and synthesis skills
• Knowledge of intralogistics processes
• Professional English

Other

Additional Information

• Permanent contract (CDI) under the Convention Collective de la Métallurgie
• Job location: Saint-Etienne
• Remuneration: Based on profile
• Company car
• Health insurance (Mutuelle) covered 100%
• Life and disability insurance (Prévoyance) covered 100%
• Profit-sharing (Intéressement)
• Meal vouchers (Tickets Restaurant)

The position involves frequent travel (approximately 50% of the time), in France and Europe.