Debt Collection Officer

JOB DETAILS

Position: Debt Collection Officer

Location: Nairobi & Kisumu

Employment Type: Full time

Minimum Qualification: Certificate/Diploma

JOB DESCRIPTION

Duties

• Advise customers on debt repayment strategies, highlighting the importance of settling debts and potential consequences of default.
• Engage with customers via telephone, email or in-person to discuss overdue payments and review credit terms for easier repayment.
• Organize, implement and manage the most suitable debt recovery method and techniques.
• Perform various duties on assigned accounts such as recording, verification and validation of customer’s details received from Clients.
• Provide customers with accurate account details e.g. balances, account numbers etc.
• Update system reports with relevant information to support the collection process.
• Ensure data integrity and confidentiality of customer details.
• Attend to customers during scheduled/unscheduled meetings.
• Respond promptly to customer communications via email, phone, or postal mail.
• Initiate clearance for settled debts upon receiving proof of payment.
• Mediate disputes between customers and clients.
• Monitor and control portfolio performance.
• Preparation required reports.

QUALIFICATIONS

Must Have

• Possession of at least a Certificate from a recognized Institution.
• Solid communication and interpersonal skills.
• Computer literate and English proficiency.
• Minimum one year experience in a renowned debt collection firm
• High integrity and honesty.
• Positive attitude and work ethic.
• Able to work under pressure with minimal supervision.

Added advantage

• Certification in credit management or a related field.
• Prior experience in credit or debt management.

How to apply

Submit your application, including a cover letter and an updated CV, showing academic qualifications, contact information, preferred location and any other relevant information.

Note: Only short-listed candidates will be contacted.