Senior Client Account Service Executive

About the company

Company background BlueCube Media is a Web Design agency with offices in Singapore, Malaysia, Thailand, and India. Specializing in three distinct niches – Web Design, Web Security & Digital Marketing. With over 15 years of industry experience, we take pride in crafting high-quality corporate website with digital marketing strategies to elevate our client’s market reach and business impact. We strongly cultivate and nurture our people's inner values and see every endeavour as a shared journey with both our team members and clients.

Your tasks

We are looking for an energetic, proactive and detail-oriented individual to manage and enhance our client relationships. The ideal candidate will serve as the primary liaison between our clients and internal teams, ensuring seamless communication, project alignment, and high client satisfaction.

Job responsibilities

• Build and maintain strong relationships with new and existing clients, serving as their primary point of contact and ensuring a positive client experience throughout the engagement.
• Lead, participate and prepare relevant proposal, quotation and materials for website tender projects
• Coordinate and schedule client meetings, ensuring all relevant materials and information are prepared and shared in advance.
• Collaborate with clients to resolve issues efficiently, escalating complex matters when necessary while keeping communication transparent.
• Work closely with internal departments, including operations and finance, to align on project goals and maintain consistent messaging across teams.
• Proactively identify potential challenges, share insights with internal teams, and contribute to continuous improvement efforts.
• Build strong client relationships by understanding their evolving needs and maintaining regular check-ins to ensure satisfaction and keep clients informed of the resolution progress.
• Clearly communicate project expectations, timelines, and deliverables using appropriate channels to ensure alignment and manage expectations.
• Support document preparation such as client reports, contracts, and billing materials, while maintaining accurate and confidential client records.
• Monitor client satisfaction levels, address concerns before they escalate, and contribute to long-term client retention strategies.
• Assist with the preparation and issuance of quotes and invoices in coordination with the finance team.

Requirements

• Diploma or Degree in Business Administration,Marketing, Communications or a related field, or equivalent relevant work experience.
• Minimum 3 years of relevant working experience in client account servicing, account management, project coordination or a similar client-facing role.
• Strong organisational, multitasking and time management skills, with excellent attention to detail.
• Excellent written and verbal communication skills, with the abilityto engage professionally with clients and internal stakeholders.
• Strong problem-saving, with the ability to manage clientexpectations and resolve issues effectively.
• Proficient in Microsoft Office applications, particularly Word,Excel and PowerPoint.
• Ability to work independently, take ownership of responsibilities and manage client accounts or projects with minimal supervision.
• Ability to work collaboratively across departments, including operations, marketing and finance.
• Flexibility to work in dynamic environments, including outdoor events and physically demanding settings.

What we offer

• Join our fun and dynamic teams across APAC regions!
• Great working environment with capable people, merit-based systems and nurturing culture
• Flat working structure. We take your feedback and contribution seriously, and we want you to grow together with the company
• Career progression, learning and development opportunities