VIP N1 N2 Support Technician (M/F)
- Location: La Garenne Colombes
- Remote work: 2 days per week
- Start date: ASAP / September
- Salary: up to 35kEUR gross annual
- Mandatory: Professional English (international exchanges to be expected)
Context Our client, a large international group in the energy sector, is looking for an experienced/advanced Workplace Support / Helpdesk Technician to join its Helpdesk & Workplace Solutions team.
Missions Within a local IT support organization, you will work within a large account scope (1000+ users) to ensure: o Level 1 and 2 user support (phone, email, in-person, IT Corner) o Local support, hotline, and troubleshooting o VIP support and mobile equipment support o Hardware and software incident management o Workstation configuration o IT request tracking and production of support documentation
Technical Environment o Windows 10/11: indispensable o Office 365: indispensable o Mac OS: indispensable o Active Directory: indispensable o Powershell: appreciated o ITIL: appreciated
Interested? Great, let's look at your profile together: o 5 to 8 years of experience in workstation support / workplace activities o Solid experience in a large account environment (1000+ users) o Comfortable with local support, hotline, and VIP support o English level C1 - oral, written, comprehension o Strong sense of customer service o Autonomy, reliability, punctuality o Good communication and team spirit o Ability to work under pressure o Technological curiosity, desire to contribute to workplace improvement projects
If you do not meet all of our criteria but are motivated and passionate, we will know how to support and train you.
Job details:
- Location: La Garenne Colombes
- Remote work: 2 days per week
- Start date: ASAP / September
- Salary: up to 35kEUR gross annual
- Mandatory: Professional English (international exchanges to be expected)
Ready to take on the challenge and join the team? First step: a telephone or video interview with a member of the recruitment team, to get to know you better, understand your professional aspirations, and introduce the role. A second interview in person or via video with an expert, to evaluate your skills and discuss the challenges of the position. It is possible that you will take a test to evaluate your technical skills. And finally, we will get back to you with a proposal, if validated.
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