UKG Kronos Consultant

Your tasks

• Provide L2 support for UKG Kronos incidents and service requests, meeting severity-based response and resolution SLAs, and perform root-cause analysis with permanent fixes.
• Deliver L3 maintenance changes: pay rules, work rules, accrual policies, holiday profiles, shift patterns, schedule rules, attendance policies, paycodes, labour levels and approval workflows.
• Monitor and support Kronos integrations with SAP SuccessFactors, including employee and leave master data, shift patterns, daily work schedules, punch data, attendance/absence and payroll exports.
• Troubleshoot interface failures across SFTP, Boomi and SAP Integration Suite (CPI): missing or delayed files, file-size and time-out issues, encryption and certificate problems, session and connection limits, and reprocessing of failed loads.
• Support time clocks, device profiles, data collection terminals and the Kronos mobile app, including punch-data flow into the platform.
• Work with payroll and HR operations on pay-period close, timesheet and exception clean-up, TOIL/DOIL and accrual reconciliation, and period-end processing.
• Act as a liaison with UKG product support: raise, track and escalate vendor tickets and follow them to closure.
• Assess vendor releases and patches (regression scope, impact on configuration and interfaces), support test cycles and UAT, and manage release deployment.
• Estimate, design, configure and test Maintenance Change Requests within agreed effort thresholds.
• Maintain configuration baselines, runbooks, knowledge articles, test scripts and user guides; support knowledge transfer during transition.
• Contribute to problem management, service improvement and monthly service reporting.
• Comply with client security, access management, data privacy (PDPA) and audit requirements.

Requirements

Required Skills and Experience

• At least 7 years of hands-on experience with UKG Kronos (UKG Dimensions / UKG Pro Workforce Management, or Workforce Central),
• Proven configuration depth in pay rules, work rules, accruals, scheduling, attendance and leave, in a unionised or shift-based, multi-rule environment.
• Strong experience in production support or AMS for Kronos, with working knowledge of incident, problem, change and release management (ITIL).
• Hands-on integration experience: SFTP/flat-file interfaces, UKG Integration Hub, Workforce Integration Manager or Boomi, REST APIs; ability to read interface logs and isolate failures.
• Experience integrating Kronos with SAP SuccessFactors Employee Central and/or SAP HCM / Employee Central Payroll.
• Working SQL and reporting skills for data analysis and reconciliation.
• Good understanding of time-clock and device configuration.
• Clear written and spoken communication; able to document root causes and work with business, payroll and vendor teams.

Preferred Skills

• Experience with SAP Integration Suite (CPI) or Boomi interface monitoring and error handling.
• Multi-entity or multi-country Kronos support, including multiple pay groups and legal entities.
• Experience with UKG Advanced Scheduler, Attendance, Analytics and Reporting.
• Exposure to Agile delivery, ITSM tools (e.g. ServiceNow) and SLA-driven service models.
• UKG or Kronos certification.

• Degree in Information Technology, Computer Science, Engineering, HR Systems or equivalent practical experience.

How to apply

kshama.raj@blueocean.systems +91 9833964181

Other

HI, Immediate hiring for UKG Kronos Consultant