Retail Operations & Customer Service Executive
Job Summary
We are seeking a responsible, organised, and service-oriented individual to support daily retail operations, customer service, appointment scheduling, traditional cultural activities, and general store maintenance.
Responsibilities
- Respond promptly to customer enquiries via WhatsApp, phone calls, and walk-ins to provide accurate information and assistance
- Arrange, confirm, and send reminders for customer appointments, ensuring accurate scheduling and timely follow-ups
- Coordinate appointment details and schedules with consultants, external service providers, and customers to ensure smooth communication
- Maintain accurate and up-to-date customer records and appointment schedules for efficient operations
- Assist in planning and coordinating traditional cultural and religious activities, including ceremonial arrangements, by liaising with personnel and suppliers
- Prepare materials, supplies, and documentation needed for activities to ensure readiness and smooth execution
- Provide on-site coordination support during activities to manage logistics and resolve issues promptly
- Maintain store cleanliness, tidiness, and presentation to create a welcoming environment for customers
- Organise product displays and consultation areas to ensure neatness and proper arrangement
- Monitor inventory levels, replenish supplies, and assist with stock organisation and basic inventory record-keeping
- Report maintenance issues and coordinate repairs to maintain store functionality
- Support daily store opening and closing procedures to ensure operational readiness
- Maintain appointment records, customer information, and operational documents accurately for administrative efficiency
- Assist with general administrative duties and coordinate with internal team members to support smooth daily operations
- Perform other reasonable duties related to store operations as assigned
Preferred competencies and qualifications
- Experience in customer service, retail operations, or event coordination is preferred
Other Information
Benefits
- Competitive salary package
- Performance-based incentives
- Training and development opportunities
- Supportive working environment
- Career advancement opportunities
Working Hours
- Able to work on weekends and public holidays when required, based on the company roster