Client Account Executive

Job Type: Full-Time

We are seeking a strategic, customer-centric professional to drive retention, expansion, and executive engagement across a defined book of business. In this role, you will be responsible for reducing churn, identifying and closing expansion opportunities, and cultivating strong relationships with senior-level stakeholders to ensure long-term customer success. You’ll blend proactive risk management with a consultative sales approach, serving as a trusted advisor to our clients while contributing to overall revenue growth and strategic account health. 

#LI-REMOTE

Key Responsibilities Customer Retention & Risk Management

Execute strategies to improve gross retention (reducing churn) and net retention (expansion growth).

Proactively identify and mitigate at-risk accounts, ensuring long-term customer success.

Monitor customer health scores, product adoption, and renewal risks.

Upsell & Expansion

Identify, qualify, and close upsell and cross-sell opportunities within a defined book of business.

Effectively manage the upsell pipeline, ensuring a formalized sales process is followed.

Add revenue to the overall book of business through existing customer growth.

Executive-Level Customer Communication

Build and maintain high-level relationships with customer executives to ensure alignment on strategic goals.

Ensure consistent communication with customer executives to strengthen long-term partnerships.

Qualifications and Experience 3+ years of experience in account management, customer success, or sales

Experience selling into HR decision makers and navigating complex stakeholder environments

Experience selling SaaS or a subscription-based business required.

Strong experience with CRM (Salesforce preferred) and customer success data analysis

Exceptional executive communication skills, with the ability to influence at all levels.

Benefits: -Work from anywhere within the US for most roles -Competitive Salary  -Medical, Dental, and Vision Insurance  -Flexible PTO  -401K - 100% vested with ~4% match  -12 Paid Holidays  -Company Laptop  -Reimbursement for home office expenses  -Employee Referral Bonuses  -Short-Term and Long-Term Disability Insurance  -FSA & HSA Options  -Life Insurance  -Personal and Professional Development  -Employee Assistance Program (Mental Health)  -Parental Leave + baby bonus