Customer Service Manager 客户服务经理

• Front desk duties including handle incoming and outgoing calls, booking appointments, attend to customer’s inquiry

• Communicating with customers via telephone, WhatsApp, email face-to-face and social media
• Keeping records of discussions or correspondence with customer

• Handling customer’s feedbacks
• Improving customer service procedures, policies and standards

REQUIREMENTS:

• Minimum 2 years of supervisory experience
• Excellent verbal and written communication skills

• Possess strong interpersonal, efficiency & organisational skills
• Multi-tasking capabilities and willingness to go for the extra mile

• Prior experience as cabin crew will be an added advantage
• Able to converse in Mandarin and English to communicate in Chinese speaking customers

• Must be able to work on retail hours
• 5 days’ work week,

• Singaporean Only

Salary: up to 4K