Customer Experience Representative

Responsibilities:

Customer Enquiries Complaint Resolution, Delivery Support, Product Support, CRM Documentation, Customer Follow-Up, Voice of Customer.

Requirements:

1–4+ years customer-service/customer-experience range. Strong candidates may come from healthcare/wellness companies, pharmacies, FMCG, telecommunications, fintech/banking, e-commerce, hospitality or other high-volume customer-facing businesses. A minimum of an OND in a related field. Excellent verbal and written communication, Active listening Complaint handling Conflict de-escalation Problem solving, Emotional intelligence CRM/customer-support software and WhatsApp/email etiquette.

Personality Avatar:

We want someone who is calm under pressure Empathetic and Patient, Articulate, warm, emotionally intelligent, and solution-oriented, Disciplined, Detail-oriented, tech-comfortable, coachable, and high-integrity.

What This Role Is Not: Customer Service is not another Closer.