Customer Service / Relationship Executive

Job Description

• Support global customers and partners.
• Check customer emails every day and answer their questions about our services, quotes, or related things.
• Monitor online transactions, support our clients make payment via Internet.
• Build strong relationships with customers and partners.
• Handle customer services inquires and solve issues arising from customers/forwarders/ third-parties relating to the order processing, if any.
• Send quotations & cataloges, preparing contracts other certificates / confirmation notifications if client requested.
• Send arrival notice & payment request reminders to clients.
• Cooperate with other departments or related partners to supply services for clients.
• Make a report or other tasks as your leader requests.

Job Requirements Foreign Language & Computer Skills

• Proficient in Microsoft Office
• Fluent in English communication skills (writing and speaking)

Skill and Knowledge Requirement

• At least 2 year experience
• Experience in Marketing and working with foreigners are big pluses.
• Have the customer care experience in majors of Business services, Finance, Bank/Tax and
• Travelling is preferred.
• Skills in document preparation and management
• Ability to work independently and take initiative
• Persuasive, active listening, good communication and building business relationships
• Dynamic, creative and ability to work under pressure

Benefits

• Competitive salary depending on capacity
• 13th month salary under state regulation.
• Tet bonus following the experience and performance.
• 10% of salary on public holidays: Apr 30th, Sep 2nd, Jan 1st.
• Subsidize employees under Vietnamese labor law (moon festival, wedding, children’s day, maternity,...)
• Bonus following projects subject to business status and revenue (if any)
• Health insurance, social insurance
• Dynamic, creative, friendly work environment.

Profile includes:

• 01 CV, 4 images with the size of 4x6
• 01 copy of the birth certificate
• 01 health certification
• Diplomas, transcripts, certificates related to the job position to be submitted

Language used: any (Candidates please write the contact and phone number clearly on the file) Working time: Office hours (Mon – Fri: 8am – 5pm, Sat: 8am – 12am)

Skills: Bank/tax, Corporate Finance, Business Services, Customer Service