Support Manager

We are a company providing outsourced business services. We specialize in customer support, IT services, and marketing consulting. We help our partners build efficient processes and deliver high-quality service to their customers.

We are currently looking for a Support Manager to join the customer support team of an international iGaming project.

Your main responsibility will be to help users resolve their issues quickly, maintain high service standards, and create a positive customer experience. We are looking for someone who can communicate calmly with different types of customers, pays close attention to detail, and feels confident handling unusual situations.

Providing customer support.

Assisting customers with questions related to the service.

Helping customers with transactions.

Cooperating with the Finance Department on financial operations.

Crediting bonuses and providing customers with relevant information.

Resolving users’ technical issues.

Informing customers about company rules and policies.

Conducting initial analysis and monitoring user activity.

Reviewing responsible gambling activity and monitoring compliance with limits.

Setting and adjusting user limits upon request.

Ensuring compliance with regulatory requirements.

Handling complaints and requests via chats and support tickets, and resolving disputes.

Previous experience in customer support, high-risk industries, or a similar position is an advantage.

Excellent verbal and written communication skills.

English proficiency at B2–C1 level.

Confident PC user with experience working with CRM systems and ticketing platforms.

Strong attention to detail and analytical skills.

Ability to multitask effectively.

Stress resistance, a customer-oriented approach, and the ability to remain calm in challenging situations.

A strong sense of responsibility and the ability to make decisions quickly.

What We Offer:

💰 Competitive salary.

🌞 Office-based position in Yerevan.

🏢 The opportunity to work for a fast-growing company with large-scale projects.

📈 Excellent opportunities for career and professional growth.

🎉 Corporate events and team-building activities.

✔️ Fixed 5/2 work schedule: morning, daytime, evening, or night shifts — you can choose your preferred shift.