Technical Training Specialist

Introduction

Bigge Crane and Rigging has been elevating America since 1916. With over 1,800 cranes and a coast-to-coast presence, we buy, sell, rent, operate, and maintain one of the largest, most advanced crane fleets in the country. We've played a role in building some of America's most iconic landmarks and earned a reputation for doing it right—with performance, precision, and accountability.

Job Overview

The Technical Training Specialist is responsible for planning, scheduling, and delivering technical training for Field and Shop technicians across our multi-manufacturer mobile crane fleet, including Liebherr, Kobelco, Manitowoc, Tadano, Sany, and Link-Belt. Serves as the primary liaison with crane manufacturers to schedule and coordinate OEM training. Supports a safe working environment through partnership with service leadership and the Safety Director.

Responsibilities

Build and maintain the annual training schedule for Field and Shop technicians, balancing job demands, technician availability, and equipment-specific needs

Assess technician skill gaps by crane make, model, and experience level, and prioritize training to close them

Deliver classroom and hands-on training on mobile crane systems, including engines, transmissions, hydraulics, electrical, boom and structural components, and LMI and crane control systems

Teach safe, correct troubleshooting, maintenance, and repair procedures across multiple manufacturers' equipment

Use shop equipment, training cranes, and field units as live learning environments where possible

Serve as the primary liaison between Bigge and crane manufacturers (Liebherr, Kobelco, Manitowoc, Tadano, Sany, Link-Belt, and others) for training requests

Schedule and coordinate manufacturer-led courses, including enrollment, logistics, and technician release from work

Stay current on new models, software updates, service bulletins, and product changes, and bring that knowledge into internal training

Develop and update training materials, procedures, job aids, and assessments that reflect current OEM guidance and company standards

Maintain accurate training records, attendance, completions, and certifications for compliance and technician development

Report training status and results to leadership

Gather feedback from technicians and managers to improve training content and delivery

Model and reinforce safe work practices in all training, and support compliance with OSHA, ASME/ANSI, and manufacturer requirements

Requirements

A minimum of 8 years of experience as a crane mechanic or service technician is required; prior experience as a technical trainer or in a lead/supervisory role is desired

Must demonstrate competency in the diagnosis, repair, and maintenance of various systems, including engines, transmissions, hydraulics, electrical, and LMI systems on various equipment lines

Hands-on familiarity with multiple major crane brands and their control and diagnostic software

The ability to train employees on processes and procedures, with confident public speaking and the ability to explain complex systems in plain terms

Exceptional organizational and scheduling management skills

Excellent communication skills for working with manufacturers, vendors, and internal leaders

Quality "people" skills. Friendly, courteous, and approachable

Proficient computer skills, including MS Office Suite, smartphones, and tablets

A high school diploma or its equivalent is required; an associate's or bachelor's degree in engineering, engineering technology, or a related field is desired

Experience building e-learning or instructional content (such as Articulate 360 or a learning management system) is desired

Industry credentials such as NCCCO certification, or train-the-trainer or instructional design training, are desired

Regular travel to branches, customer sites, and manufacturer training facilities, including some overnight stays

Ability to work in shop and outdoor job-site environments, climb, kneel, work at heights, and lift 50lbs

Required use of PPE, including hard hat, safety glasses, steel-toe boots, and high-visibility clothing

Valid driver's license and a clean driving record

Benefits

Competitive pay and a matching 401(k) plan

Vacation, Company Holidays, and Sick Days

Flexible spending accounts/Health Savings Account

Reimbursement plan for the company Bring Your Own Device (BYOD) Policy

Bigge provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, military or veteran status.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.