Project & Operations Executive (Public Service | 1-Year Contract | Salary Up to $3,340) JO29185

Key Highlights

• Contract Duration: 12 months (1 year)
• Salary: Up to $3,340/month
• Work Location: Westgate Office
• Working Arrangement: Hybrid (Mon to Wed work from office)
• Working Hours: Mon – Thurs: 8.30 – 6.00pm | Fri: 8.30 – 5.30pm
• Support the implementation of a new mailbox management system for public correspondence
• Focus on project coordination, workflow mapping, BPR, digital transformation and stakeholder engagement

Key Responsibilities

Project & Process Improvement

• Support the project lead in implementing and scaling a mailbox management system to replace Outlook-based handling of public correspondence
• Map current and future workflows, including routing rules, handoffs, pain points, risks and requirements
• Engage multiple divisions to identify process gaps and support business process re-engineering (BPR)
• Improve accountability, tracking, turnaround time and service consistency
• Coordinate project trackers, milestones, feedback, follow-ups and implementation activities

Stakeholder & Meeting Coordination

• Organise and facilitate meetings, workshops and stakeholder discussions
• Prepare agendas, meeting notes, decisions and action trackers
• Follow up with internal stakeholders on outstanding action items and deliverables
• Support stakeholder engagement throughout project implementation

UAT & Change Management

• Support user acceptance testing (UAT), data preparation and issue tracking
• Assist with change management and implementation activities
• Monitor post-launch performance and follow up on issues
• Document processes, decisions and project requirements

Website & Digital Content Support

• Coordinate website content reviews and updates with division webmasters
• Support migration, housekeeping and maintenance of website and intranet content
• Track content update requests and follow up with content owners
• Perform basic quality checks and maintain website governance records

Operations & Digital Support

• Support service awards administration, operational activities and event logistics
• Assist with routine operations and general administrative duties across workstreams
• Explore and support the responsible use of AI-enabled tools for triage, routing, summarisation, trend sensing and service quality monitoring
• Support the maintenance and oversight of service management channels

Requirements

• Degree in any discipline; relevant fields include Communications, Business, Public Administration, Social Sciences, Service Management, Data Analytics, Information Systems or Project Management
• Proficient in Microsoft Word, Excel and PowerPoint
• Basic AI and digital literacy, with an ability to explore and apply AI-enabled tools responsibly
• Experience or knowledge in workflow mapping and process documentation
• Strong project coordination, tracking and facilitation skills
• Meticulous, structured and service-oriented with strong attention to detail
• Comfortable working with multiple stakeholders and following up on action items
• Interest in digital transformation, business process improvement, AI-enabled tools and public service delivery

Only shortlisted candidates will be notified.

By submitting your resume or personal data, you consent to BGC Group Pte Ltd collecting, using, and disclosing your personal data to our clients and partners for the purpose of evaluating your suitability for job opportunities and related recruitment services. You acknowledge that you have read, understood, and agree to our Privacy Policy for Job Applicants, available at https://bgc-group.com/notice-for-job-applicants.

BGC Group Pte Ltd (Outsourcing) EA 05C3053