Order Management Executive (Office Hours | 1-Year Contract)

Your tasks

We are looking for an Order Management Executive to support daily order processing activities, ensure accurate order management, and coordinate with internal teams to facilitate timely order fulfilment. If you have experience in order processing and administration, sales support and coordination, or customer account management, this could be a suitable opportunity for you.

• Review and process customer orders, ensuring accuracy, completeness, andompliance with internal procedures.
• Verify order details, approvals, and supporting documents, following up on any missing information.
• Create, update, and manage orders in internal systems, including order amendments and status tracking.
• Maintain customer and billing accounts, ensuring all information is accurate and up to date.
• Coordinate with Sales and relevant internal departments to ensure smooth and timely order processing.
• Monitor order progress, resolve processing issues, and ensure turnaround time (TAT) targets are met.
• Maintain order records, prepare reports, and ensure proper documentation for audit and compliance purposes.
• Perform other ad hoc duties as assigned by the Supervisor.

Requirements

• Strong attention to detail with the ability to process orders accurately and efficiently.
• Good communication and interpersonal skills, with the ability to coordinate effectively with internal teams and stakeholders.
• Able to work in a fast-paced environment and manage high volumes of orders within required timelines.
• Good understanding of product configurations, order requirements, and related dependencies would be an advantage.
• Prior experience with order management systems such as CRM, ECOM, ESOM, NGNIS, CRS, EWS, or QS would be advantageous.
• Familiarity with telecommunications products and services, including Voice/eVolve Services (Phonenet, BizVoice, SingNet eVolve, SaaS) and Data Services (Domestic, International, and Cybersecurity solutions), would be an added advantage.
• Willingness to learn new systems, processes, and product knowledge.

What we offer

Training will be provided for candidates without prior experience or knowledge of the relevant systems and telecommunications products.

How to apply

Interested candidates can apply now via My Careers Future.

Olga Vallentine Sebastian BGC Group Pte Ltd (Outsourcing) EA: 05C3053

Other

📍 Nearest MRT: Paya Lebar 🕘 Working Hours: 8.30am – 6.00pm (Monday to Thursday), 8.30am - 5.30pm (Friday) 💰 Salary: $2800 - $3500/Month (Depends on qualification & experience)

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