EUSS Officer | Government Project

Join Our Innovative IT Team – Shape the Future of Technology!

Are you passionate about solving complex problems and driving digital transformation? We're seeking a dynamic and skilled IT professional to join our forward-thinking team.

Job Description :

• oversee the day-to-day operations of the EUSS contracted team across all EUC functions, including helpdesk support, device provisioning and asset management, software and patch deployment, and user account and access management.
• monitor ticket queues, review resolution quality, and ensure that incidents and service requests are resolved within the stipulated SLAs.
• where service standards are not met, the officer will work with the EUSS team to implement corrective actions and escalate issues, as necessary.
• will also track the EUSS team's performance against agreed KPIs and prepare regular performance reports for management's review.

Requirements :

1. Minimum 5 years of relevant experience with End Users' Computing
2. The officer is required to :

• supervise the EUSS contracted team to ensure the deliverables are in accordance with the agreed scope of work and service standards.
• be in charge of the overview and coordination work.
• have strong follow-through and ability to manage multiple deadlines
• command the ability to hold vendors accountable to their contractual obligations
• A team player​ but also independent with strong operational awareness

AD BGC Group Pte Ltd (Outsourcing) EA: 05C3053

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