Customer Service Executive – Adoption Operations

About the Role

📍 Location: Nearest MRT, Caldecott 🕒 Working Hours: Monday - Friday : 8.30am - 6.00pm 💰 Salary: Up to $3.3K/month 🗓 Start Date: Immediate 📅 Duration: 12-month contract

Summary Of The Role

We are looking for a Customer Service Executive to support the Adoption Operations team in managing enquiries, appeals and administrative coordination.

Key Responsibilities:

• Manage incoming email enquiries relating to the social investigation process.
• Respond accurately and professionally to enquiries from members of the public, MPs, lawyers and the Courts.
• Escalate matters to the appropriate officer when required.
• Support the end-to-end management of MP appeals, including drafting response letters for Directors’ approval.
• Follow up with relevant officers to ensure timely closure of ongoing appeals.
• Assist with case allocation and general administrative support.
• Maintain records, prepare reports and support ad-hoc operational tasks.

Key Requirements:

• At least a Degree and relevant experience in customer service, administration, operations or a related field.
• Ability to communicate clearly and professionally in written and spoken English, as the role involves handling enquiries and preparing formal correspondence.
• Ability to draft clear, accurate and professional emails, letters and other written communications.
• Proficiency in Microsoft Outlook, Word, Excel and PowerPoint for managing correspondence, preparing documents, tracking information and supporting reports.
• Ability to handle enquiries from members of the public and other stakeholders with empathy, patience and professionalism.
• Good organisational and attention-to-detail skills, with the ability to manage follow-ups and complete assigned matters.
• Ability to handle confidential or sensitive information responsibly and in accordance with relevant procedures.

Interested candidates please click “Apply Now”. We regret to inform you that only shortlisted candidates will be contacted for further interviews. Rachel Tham (Reg No.: R23114253) BGC Group Pte Ltd (Outsourcing) EA 05C3053

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