Case Processing Officer (6-Months Contract) – Government Services

Support a government agency in managing workplace-related matters and employment disputes. You will assess cases, provide advisory support to workers and companies, assist with mediation and follow cases through to resolution. This is a good opportunity for candidates interested in case management, employment relations, dispute resolution and public-service operations.

Job Details Contract duration: 6 months

Nearest MRT: Jurong East

Salary: S$15.16 per hour

Education: Diploma or higher qualification in any field

Responsibilities Assess and manage workplace-related cases and employment disputes.

Provide advisory support to workers and companies.

Assist with mediation and follow up cases through to resolution.

Maintain accurate case records and documentation.

Provide counter service and liaise with relevant stakeholders and partners.

Support process improvements and other ad hoc duties.

Requirements Diploma or higher qualification in any field.

Knowledge of employment laws and grievance handling.

Strong communication, interpersonal and problem-solving skills.

Comfortable using multiple IT systems.

Able to work independently and as part of a team.

Experience in case management, employee relations, mediation, dispute resolution or customer service will be an advantage.

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