Case Executive (12-Month Contract | SGD 3000 - SGD 3200) – JO 29426

Job Responsibilities: Office Hours: Monday-Friday Nearest MRT: Hillview Station Be a part of a service operations team supporting case management, customer enquiries, benefits administration, and accurate records processing. Job Responsibilities: Manage enquiries and service requests through various channels, including phone, email and online platforms. Act as the main point of contact for assigned cases, ensuring enquiries and issues are resolved within required service timelines. Provide accurate information on service schemes, benefits, account matters and relevant policies. Support the administration and processing of employee-related schemes, benefits and contractual matters. Verify, update and maintain records in internal systems to ensure information is accurate and up to date. Investigate data discrepancies and coordinate with relevant teams to resolve system or processing issues. Monitor outstanding cases and follow up with internal stakeholders to ensure timely closure. Assist with appeals, exception cases and supporting documentation where required. Maintain proper records of customer interactions, case updates and actions taken in the relevant CRM or case management system. Handle feedback and complaints professionally, escalating complex matters where necessary. Ensure work is carried out in accordance with internal policies, procedures, service standards and established SLAs. Support team operational targets and other administrative or operational duties as assigned. Job Requirements: Diploma or Degree in any discipline. Proficient in Microsoft Office applications, particularly Microsoft Excel and Outlook. Comfortable working with IT systems, databases and case management platforms. Good command of spoken and written English. Meticulous and able to manage detailed records accurately. Good communication and customer service skills. Able to manage multiple cases and follow up within specified timelines. Comfortable working with internal stakeholders to resolve operational and system-related issues. Only shortlisted candidates are notified. Thank you. By submitting your resume or personal data, you consent to BGC Group Pte Ltd collecting, using, and disclosing your personal data to our clients and partners for the purpose of evaluating your suitability for job opportunities and related recruitment services. You acknowledge that you have read, understood, and agree to our Privacy Policy for Job Applicants, available at https://bgc-group.com/notice-for-job-applicants. BGC Group Pte Ltd (Outsourcing) EA 05C3053