Technical Service Engineer (Customers Technical Service Engineer) - Based in Pathum Thani

1. Plan, define standards, control, and monitor the Test run process of the company's new products, including monitoring the usage results of new products from domestic customers1 to improve and report results to relevant parties.
2. Coordinate with domestic customers regarding the definition of production standards or the improvement of production standards.
3. Prepare documentation for changes in various specifications as agreed upon with domestic customers.
4. Contact and coordinate with relevant parties to ensure understanding regarding changes in product specifications.
5. Receive complaints from domestic customers2, investigate facts, analyze causes, as well as coordinate and follow up with relevant departments to resolve various complaint issues and respond to complaints within the specified timeframe.
6. Coordinate with the Quality Assurance department of the group of companies in inspecting products complained about by domestic customers, the scope of the problem, including the Hold of products.
7. Follow up on the resolution of product complaints from domestic customers to ensure that problems are resolved.
8. Monitor the use of new or existing products, including the use of new packaging designs or new packaging materials, and analyze occurring problems to find further improvement solutions.
9. Provide consultation and advice on products and technical services to customers in3 countries.
10. Analyze quality problems and statistical process control together with relevant departments to propose guidelines for continuous product quality improvement and development.
11. Conduct Product Audits together with the Quality Assurance department of the group of companies for problems that have previously caused complaints, in order to prevent recurrence.
12. Prepare Monthly Reports according to the topics assigned by supervisors.
13. Analyze and present guidelines for improving and correcting recurring complaint problems.
14. Others as assigned.

Qualifications: Bachelor's degree in Engineering, Science, or other related fields, or equivalent work experience. 2-4 years or more of experience in product quality analysis. Good proficiency in MS Office. Good proficiency in English. Knowledge of Quality, Environmental, and Safety management systems in all systems. Knowledge of various productivity improvement activities.