front desk hotel manager

Education:

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years.

Work setting:

Hotel, motel, resort.

Tasks:

• Develop and implement policies and procedures for daily operations.
• Supervise staff.
• Conduct performance reviews.
• Negotiate with suppliers for the provision of materials and supplies.
• Conduct training sessions.
• Negotiate with clients for the use of facilities.
• Perform front desk duties.
• Arrange for and oversee maintenance activities.
• Enforce policies and procedures.
• Address customers' complaints or concerns.
• Assist clients/guests with special needs.
• Establish work schedules.
• Organize and maintain inventory.

Supervision:

5-10 people.

Computer and technology knowledge:

• MS Word.
• Quick Books.
• MS Excel.
• MS Office.
• MS Outlook.
• MS Windows.

Security and safety:

Criminal record check.

Personal suitability:

• Client focus.
• Efficient interpersonal skills.
• Excellent oral communication.
• Excellent written communication.
• Flexibility.
• Initiative.
• Team player.

Government programs:

Recognized employer.

Experience:

2 years to less than 3 years.

Employment terms options:

• Flexible hours.
• Day.