guest services agent - hotel
Education:
Secondary (high) school graduation certificate.
Work setting:
Willing to relocate.
Tasks:
- Register arriving guests and assign rooms.
- Process group arrivals and departures.
- Take, cancel and change room reservations.
- Provide information on hotel facilities and services.
- Provide general information about points of interest in the area.
- Process guests' departures, calculate charges and receive payments.
- Balance cash and complete balance sheets, cash reports and related forms.
- Maintain an inventory of vacancies, reservations and room assignments.
- Clerical duties (i.e. faxing, filing, photocopying).
- Answer telephone and relay telephone calls and messages.
- Assist clients/guests with special needs.
- Perform light housekeeping and cleaning duties.
- Provide customer service.
Computer and technology knowledge:
- Word processing software.
- Internet.
Work conditions and physical capabilities:
- Attention to detail.
- Standing for extended periods.
- Work under pressure.
Personal suitability:
- Client focus.
- Dependability.
- Efficient interpersonal skills.
- Excellent oral communication.
- Flexibility.
- Organized.
- Reliability.
- Team player.
Employment terms options:
- Early morning.
- Evening.
- Shift.
- Flexible hours.
- Morning.
- Night.
Experience:
No experience (will train).
Employment terms options:
To be determined.
- Day.
- Weekend.
- Overtime required.
Support for persons with disabilities:
Provides awareness training to employees to create a welcoming work environment for persons with disabilities.
Support for newcomers and refugees:
Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.) .
Support for youths:
Provides awareness training to employees to create a welcoming work environment for youth.