front desk agent
Your tasks
- Register arriving guests and assign rooms.
- Take, cancel and change room reservations.
- Provide information on hotel facilities and services.
- Provide general information about points of interest in the area.
- Process guests' departures, calculate charges and receive payments.
- Maintain an inventory of vacancies, reservations and room assignments.
- Answer telephone and relay telephone calls and messages.
- Provide customer service.
Requirements
Education Secondary (high) school graduation certificate.
Personal suitability
- Client focus.
- Efficient interpersonal skills.
- Excellent oral communication.
- Judgement.
- Organized.
- Reliability.
- Team player.
Experience an asset.
What we offer
- Free parking available.
- On-site amenities.
Other
Work conditions and physical capabilities
- Attention to detail.
- Fast-paced environment.
- Standing for extended periods.
Support for persons with disabilities
- Provides physical accessibility accommodations (for example: ramps, elevators, etc.).
- Provides visual accessibility accommodations (for example: braille, screen readers, etc.).
- Provides auditory accessibility accommodations (for example: transcription software, teletypewriters, etc.).
- Participates in a government or community program or initiative that supports persons with disabilities .
- Offers mentorship, coaching and/or networking opportunities for persons with disabilities .
Support for newcomers and refugees
- Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.) .
- Supports newcomers and/or refugees with foreign credential recognition.
- Offers mentorship programs that pair newcomers and/or refugees with experienced employees .
- Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees .
Support for youths
- Offers on-the-job training tailored to youth.
- Offers mentorship, coaching and/or networking opportunities for youth.
- Provides awareness training to employees to create a welcoming work environment for youth.
Support for Veterans
- Provides awareness training to employees to create a welcoming work environment for Veterans .
- Supports Veterans in translating their military skills and experience into the language of the civilian job market .
Support for Indigenous people
- Offers mentorship, coaching and/or networking opportunities for Indigenous workers .
- Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations .
- Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers .
Support for mature workers
- Applies hiring policies that discourage age discrimination .
- Provides staff with awareness training to create a welcoming work environment for mature workers .
- Offers phased re-entry options for mature workers who are returning to work after retiring (for example: gradually increasing hours and responsibilities) .
Supports for visible minorities
- Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.).
- Offers mentorship programs that pair members of visible minorities with experienced employees.
- Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities.