Operations Coordinator (Installation & Assembly)

Job Description:

• Operate as the central point of contact in the day-to-day operations between customers, technicians and relevant teams.
• Manage customer inquiries from new orders, rescheduling or after service-related questions, can use multiple systems at once.
• Track and update work orders to keep records complete and accurate.
• Monitor service completion and customer satisfaction data to spot trends and flag areas for improvement.
• Communicate regularly with management on KPI, service quality and issues.
• Collaborate with the technician teams and other departments and setting process improvement targets to increase service quality.

Operations Coordinator Skills Strong communication skills, with the ability to work in parallel with customers and service team. Service-minded, with a solution-focused approach to handling service inquiries.

Qualifications: Bachelor’s degree in engineering, Logistics, Business Administration, Management or related field. 3+ years of experience in a similar role, with a track record of managing operations. Experience in home services, electronics installation and assembly. Excellent communication skills, with the ability to build strong relationships with teams, suppliers, and customers. Proficiency in English in a plus, reading, writing and speaking.