accommodation services manager

Education:

Bachelor's degree.

Work site environment:

Non-smoking. Air conditioned.

Work setting:

Hotel, motel, resort.

Budgetary responsibility:

$100,001 - $500,000.

Tasks:

• Develop and implement policies and procedures for daily operations.
• Recruit and hire staff.
• Supervise staff.
• Conduct performance reviews.
• Negotiate with suppliers for the provision of materials and supplies.
• Conduct training sessions.
• Negotiate with clients for the use of facilities.
• Perform front desk duties.
• Prepare budgets and monitor revenues and expenses.
• Arrange for and oversee maintenance activities.
• Address customers' complaints or concerns.
• Assist clients/guests with special needs.
• Establish work schedules.
• Manage events.
• Organize and maintain inventory.

Supervision:

5-10 people.

Computer and technology knowledge:

• MS Word.
• MS Excel.
• MS Outlook.

Work conditions and physical capabilities:

• Work under pressure.
• Tight deadlines.
• Attention to detail.
• Standing for extended periods.

Personal suitability:

• Client focus.
• Efficient interpersonal skills.
• Excellent oral communication.
• Excellent written communication.
• Flexibility.
• Initiative.
• Team player.

Screening questions:

• Are you available to start on the date listed in the job posting?.
• Do you have experience working in this field?.

Employment terms options:

• Evening.
• Morning.

Experience:

5 years or more.

Employment terms options:

• On call.
• Day.
• Weekend.

Other benefits:

• Free parking available.
• On-site housing options.

Support for persons with disabilities:

• Provides physical accessibility accommodations (for example: ramps, elevators, etc.).
• Provides visual accessibility accommodations (for example: braille, screen readers, etc.).
• Participates in a government or community program or initiative that supports persons with disabilities .
• Offers mentorship, coaching and/or networking opportunities for persons with disabilities .
• Provides awareness training to employees to create a welcoming work environment for persons with disabilities.

Support for newcomers and refugees:

• Participates in a government or community program or initiative that supports newcomers and/or refugees.
• Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.).
• Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.).
• Supports newcomers and/or refugees with foreign credential recognition.
• Offers mentorship programs that pair newcomers and/or refugees with experienced employees .

Support for youths:

• Participates in a government or community program or initiative that supports youth employment.
• Offers on-the-job training tailored to youth.
• Offers mentorship, coaching and/or networking opportunities for youth.
• Provides awareness training to employees to create a welcoming work environment for youth.

Support for Veterans:

• Participates in a government or community program or initiative that supports Veterans .
• Offers mentorship, coaching and/or networking opportunities for Veterans.
• Provides awareness training to employees to create a welcoming work environment for Veterans .
• Assists with immediate transition needs of Veterans (for example: relocation, housing, etc.) .
• Supports Veterans in translating their military skills and experience into the language of the civilian job market .

Support for Indigenous people:

• Participates in a government or community program or initiative that supports Indigenous people.
• Offers mentorship, coaching and/or networking opportunities for Indigenous workers .
• Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations .

Support for mature workers:

• Participates in a government or community program or initiative that supports mature workers .
• Provides staff with awareness training to create a welcoming work environment for mature workers .
• Offers mentorship,