Quality & Training Manager

Company Description

Arvato provides the most dynamic working environment you can imagine. We are growing, we are innovative, and every day we face the challenges of our customers around the world. How do we do it? Thanks to our exceptional attitude. We’re on it! We take action!

Our shared vision as a global team: we want to become the most customer-oriented international supply chain management company, based on people and technology. As a strategic development partner for our customers in the fashion, beauty & lifestyle, healthcare, tech, and publisher industries, we focus on cloud-based sales and IT platforms, as well as state-of-the-art automation technologies – with the aim of creating extensive, global supply chain management solutions.

Job Description

• Managing inventory control and the quality of logistics processes in the distribution center in cooperation with operational departments.
• Supervising inventory accuracy, cycle counts, and annual inventories; analyzing discrepancies and implementing corrective actions.
• Analyzing process errors and complaints, implementing corrective and preventive actions, and verifying their effectiveness.
• Creating and monitoring quality KPIs and reporting results.
• Supervising product quality and protection, labeling, storage conditions, and the handling of damaged and non-conforming products in accordance with customer requirements.
• Developing the training system, supervising the onboarding of new employees, ensuring the up-to-date nature of training materials, and developing team competencies.
• Coordinating quality and process audits and implementing actions resulting from their findings.
• Collaborating with customers, participating in meetings, and ensuring timely handling of quality inquiries and complaints.
• Initiating optimization projects, promoting a culture of Lean and continuous improvement, and monitoring the effects of improvements.
• Supervising quality documentation and collaborating with responsible departments in implementing and updating procedures and instructions.
• Ensuring process compliance with requirements for hazardous materials, including ADR, and ensuring appropriate employee competencies in this area.
• Coordinating information security in the distribution center, implementing ISO 27001 requirements, and managing audits and certification projects.
• Team management: resource planning, participating in recruitment, setting goals, providing feedback, and supporting employee development.
• Ensuring safety, order, rational use of resources, and cost control in the assigned area, as well as the efficiency and profitability of processes.

Qualifications

• Experience in the area of quality and team management – minimum 3–5 years in a managerial or coordinator position in a logistics or manufacturing environment.​
• Practical knowledge of quality management systems – in particular ISO, Six Sigma ​
• and TQM.​
• Experience in conducting training and developing employee competencies – knowledge of the TWI methodology is welcome.​
• Experience in conducting audits and process improvement – using Lean Management tools.​
• Leadership and organizational skills – you effectively manage a team, priorities, and goal achievement.​
• Analytical skills – you work proficiently with KPIs, reports, and operational data.​
• Knowledge of logistics and warehouse processes – you understand dependencies in the supply chain and the operational environment.​
• Independence in decision-making and problem-solving – also ​
• in a dynamic work environment.​
• Good knowledge of MS Office – in particular Excel.​
• English language proficiency at a minimum B2 level.​

Additional Information

Information regarding the collection of your personal data:

The controller of the personal data processed as part of your application is the company indicated in the job advertisement, with its registered office at the provided address. The company processes your data for the purpose of establishing an employment relationship based on Art. 6 para. 1 lit. b GDPR.

The data retention period is determined by the controller and lasts from the moment the application for the position is submitted. Information on this can be found here.

The company's Data Protection Officer can be contacted at the postal address indicated above or via email.

All contact persons, along with their email addresses, can be found here. Detailed information regarding personal data protection and your rights is available here.

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