Business Process Analyst

Company Description

We are Arvato Italia, one of the most dynamic work environments you can imagine. We develop innovative supply chain services and solutions for our customers worldwide.

With a digital, entrepreneurial, and agile mindset, a global team of 17,000 colleagues in 85 locations across more than 20 countries strives every day to make our vision a reality: to be the most customer-oriented, people-focused, and technology-driven international supply chain company. Working at Arvato for us means: being in constant motion, always being present where needed, and supporting one another. We are a young, dynamic, and passionate team, in a rapidly developing corporate context with a broad international scope. In Italy, we have 6 locations - Grassobbio (BG), Calcinate (BG), Milano (MI), Verolanuova (BS), San Pietro in Casale (BO), and Anagni (FR) - and we primarily serve two sectors: Consumer Product and Healthcare.

Our winning ingredients are passion for what we do, the professionalism with which we face our customers' challenges, and an orientation toward continuous learning.

If you recognize yourself in our vision, join the Team today!

Job Description

The Business Process Analyst at Arvato

We will accompany you through a structured growth path that will allow you to develop Business Process Management skills and progressively become a point of reference for the site. You will have the opportunity to learn from experienced professionals, engage with multidisciplinary teams, and participate in projects that directly influence the evolution of business processes and systems.

We are looking for people who want to challenge themselves, who know how to observe processes with a critical spirit, propose new ideas, and actively contribute to the team's success. We believe that the best results come from open dialogue, sharing experiences, and the ability to learn continuously, even from mistakes.

We’re on it!

What you will do

• Business needs analysis: you will collect and understand the needs of operational functions and stakeholders, transforming them into clear and usable requirements to drive process improvement.
• Process mapping and optimization: you will analyze existing processes, identify improvement opportunities, and contribute to the design of more effective and sustainable future solutions.
• Solution definition: you will collaborate with various stakeholders to translate operational needs into process concepts, functional requirements, and concrete implementation initiatives.
• Management of process and system changes: you will support the entire lifecycle of initiatives, from requirements gathering to testing, through to Go-Live and the post-implementation stabilization phase.
• Cross-functional collaboration: you will act as a link between Operations, IT, warehouse automation, and solution teams, fostering a shared understanding of goals and priorities.
• Continuous improvement and knowledge sharing: you will contribute to collecting lessons learned, documenting activities, and spreading best practices, supporting skill growth within the organization.

Qualifications

What we require

• Degree or educational background consistent with the role, or initial professional experience in Functional Analysis or Business Analysis.
• Concrete interest in Business Process Management, process analysis, and the interaction between Operations and IT systems.
• Ability to collect, analyze, and structure business requirements in a clear and effective manner.
• Methodical approach and the ability to simultaneously manage different activities and stakeholders.
• Good knowledge of the English language, written and spoken, to collaborate daily with international interlocutors.
• Willingness to learn new tools, processes, and methodologies in a dynamic and constantly evolving context.

Soft skills

• Curiosity and a desire to deeply understand processes, people, and organizational contexts.
• Collaborative mindset and orientation toward teamwork.
• Listening skills and attention to different perspectives.
• Proactive attitude in identifying opportunities for improvement and innovation.
• Sense of responsibility and orientation toward achieving goals.
• Excellent communication and interpersonal skills with both technical and business interlocutors.

Preferred requirements

• Knowledge of SAP EWM and SAP ERP modules.
• Familiarity with Jira for managing and monitoring tickets and Change Requests.
• Experience in Agile/Scrum environments.
• Knowledge of logistics systems, WMS/WCS, or warehouse automation solutions.

Additional Information

What we offer

• International and dynamic environment: you will become part of a constantly evolving global reality, where innovation, collaboration, and entrepreneurial spirit are distinguishing elements.
• Responsibility and autonomy: you will have the opportunity to contribute concretely to business decisions and results, with a high level of ownership over your role.
• Professional growth: you will be able to continuously develop technical and managerial skills through dedicated training and development paths.
• Collaboration and Team Spirit: you will work in an environment where mutual support, dialogue, and knowledge sharing are encouraged and valued.
• Continuous innovation: you will contribute to projects and initiatives oriented toward process improvement and the evolution of operations.
• Company benefits: you will have access to benefits and agreements designed to support people's well-being.
• Continuous training: you will benefit from training programs dedicated to the development of hard and soft skills to accompany your professional growth.

Information obligations regarding the processing of personal data:

The controller of the personal data provided as part of your application is the company indicated in the job advertisement, with its registered office as specified therein.

Personal data will be processed for the purpose of evaluating the application and establishing a potential employment relationship, pursuant to Art. 6, par. 1, lett. b of Regulation (EU) 2016/679 (GDPR) and, where applicable, current national legislation.

Data will be kept for a period compliant with legal obligations or necessary to protect the controller's rights, starting from the completion of the selection process. You can find all the information here.

You can contact the company's Data Protection Officer at the postal address indicated above or via e-mail.

Further information on data protection and your rights is available here.

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