Front Desk Agent

Belvira Residence is a boutique hotel opening in New Cairo, working alongside Belvira Serviced studios. We're hiring Front Desk Agent to run guest operations across both properties. Responsibilities Check guests in and out at Belvira House and coordinate arrivals/departures for the Belvira Residence studios

Collect guest IDs at check-in, ensure the registration form is fully completed, and review all entered data for accuracy before filing

Answer phone, WhatsApp, and walk-in inquiries; handle guest requests and resolve issues during the shift

Take and confirm reservations; keep the booking calendar accurate across both properties

Send pre-arrival, in-stay, and post-stay guest messages

Respond to OTA ( Booking.com/Airbnb ) messages promptly and send review requests after checkout

Log guest preferences and stay history to recognize returning guests

Complete the shift handover log for a clean pass to the next agent

Escalate anything outside your authority to the Duty Manager

Assign the daily housekeeping task list and check completed rooms; coordinate with the on-site caretaker on maintenance or access needs

Fluent in English

Comfortable with WhatsApp Business, email, and basic hotel/booking software (training provided)

Strong communication and problem-solving under pressure

Organized and reliable with detail-heavy tasks (logs, handovers, reservations)

Able to take a night-shift

Prior hotel, hospitality, or customer service experience preferred, not required