Head of Client Onboarding

About the company

Belkins is the most reviewed B2B appointment setting company in the USA, with over 300 5-star reviews, and is ranked among the Top-3 best professional service firms in the world 2024 by Clutch.

Trusted by industry leaders, including General Electric, Nvidia, UC Berkeley, Zendesk, Cloudflare, and over 1,000 other businesses in the USA — from startups to Fortune 500, empowering companies across 50+ industries with a results-oriented full-funnel outreach, boasting a staggering average of $10 return on every $1 spent with Belkins.

We foster long-term partnerships to unlock the full potential of B2B clients, allowing them to scale steadily regardless of market shifts.

Your tasks

What you'll own

• Every new client from kickoff to month 3. That covers onboarding, launch, first results and a clean handoff.
• A team of Account Strategists and SDRs. You'll assign accounts, coach the team, and hire or replace people quickly when someone isn't delivering.
• The campaigns themselves. When a campaign isn't booking meetings, you open it, find the cause (list, copy, targeting or SDR) and fix it yourself.
• The hard conversations. You'll join escalation calls with US clients, reset expectations and step in on at-risk accounts.
• The numbers. These include trial-to-long-term conversion, appointments against plan, time to first appointment and onboarding time.
• The function itself. Intake is new. Once you've seen it in action, we expect you to tell us what doesn't work and rebuild it.

What success looks like

• Month 1: You learn the clients and processes alongside our Head of Delivery, take over pod operations and join live onboardings.
• Month 3: You fully own the pod and its metrics, and you've made your first team decisions.
• Month 6: You run Intake on your own and have launched improvements to onboarding, handoff or hiring.

Requirements

You'll fit if you

• Started hands-on (SDR/BDR, AE, CSM or AM) and went on to lead that function. You've done the work and you've managed it.
• Know at least one outbound channel from the inside: cold email, calling or LinkedIn.
• Have managed a client-facing team, including hiring and letting people go.
• Speak advanced English (C1) and stay confident on difficult calls with US clients.
• Move fast. You get going in days, not weeks, and make people decisions without dragging them out.

Bonus points

• Experience in an outbound or lead-gen agency, SDR outsourcing, or another client-services business of 50–200 people
• Experience with US clients
• You've built or rebuilt an onboarding, CS or delivery process
• You use AI tools in your daily work

What we offer

• You'll build a brand-new function that leadership sees as a priority.
• You'll have real ownership: your decisions shape how Belkins onboards every client.
• The role grows as Intake grows, in scope, team size and budget.

If you’re ready to take on a high-impact challenge, lead a transformation, and be rewarded for aggressive growth, we want to hear from you. At Belkins, we care deeply about our team members, and we prove it through:

Competitive Pay: Your dedication deserves more than recognition; it deserves compensation that matches your expertise.

Remote-First Flexibility: We’ve transitioned to a fully remote environment so you can work where you're most productive. Our flexible hours help you stay agile and focused.

Professional Growth: We’re a launchpad for your career. Through regular feedback, 1:1s, internal mobility, and knowledge-sharing, your growth is enabled and celebrated. We also maintain an internal wiki for insights and a library of the latest business books to keep you sharp.

Well-being focus: Your mental health is a priority. We offer mental health lectures and support for your overall well-being.

Recharge Time: We prioritize your rest with 20 paid vacation days, parental leave, fully covered sick days, and unlimited days off for unexpected needs.

Memorable Team Experiences: Work hard, play hard — even from a distance. Our online team-building events and all-hands gatherings bring humor, memes, and a lively atmosphere that makes teamwork genuinely fun.

How to apply

1. Intro call with our recruiter (30 min)
2. Case review and discussion with our Managing Director - Alex: we share real materials in advance and talk them through together
3. Final interview with CEO

Other

Global Sync: We align with U.S. holidays to keep our global teams in sync.