Clinic Administrator/Receptionist

Job Description & Requirements – Clinic Receptionist Position: Clinic Receptionist / Front Desk Executive Employment Type: Full-Time / Part-Time Industry: Physiotherapy / Healthcare Job Overview We are looking for a responsible, organised, and service-oriented receptionist to manage the day-to-day front desk operations of our physiotherapy clinic. As the first point of contact for patients, you will play an important role in creating a professional and welcoming experience while ensuring that appointments, payments, enquiries, and administrative matters are handled accurately and efficiently. The ideal candidate should be proactive, dependable, detail-oriented, and able to work independently without requiring constant supervision. Key Responsibilities Patient Reception & Customer Service Welcome and attend to patients professionally and courteously.

Respond promptly to phone calls, WhatsApp messages, and patient enquiries.

Assist patients with appointment bookings, rescheduling, cancellations, and general clinic enquiries.

Provide clear and accurate information regarding clinic services, appointment procedures, fees, and administrative matters.

Manage difficult or dissatisfied patients professionally and escalate issues when necessary.

Maintain patient confidentiality and professionalism at all times.

Appointment & Schedule Management Manage physiotherapists' appointment schedules efficiently.

Confirm upcoming appointments and follow up with patients when required.

Handle cancellations and rescheduling promptly to minimise empty appointment slots.

Maintain an organised waiting list and contact patients when earlier appointment slots become available.

Ensure sufficient time is allocated according to appointment type and clinic procedures.

Communicate schedule changes promptly to patients and clinicians.

Payments & Administrative Duties Collect and process patient payments accurately.

Issue receipts and invoices where required.

Handle packages, outstanding payments, deposits, and other transactions according to clinic policies.

Perform daily reconciliation of payments and t