Customer Operations Officer Maritime

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Customer Operations Officer - Maritime & Port Equipment - Hybrid

Job Description

Beequip finances heavy rolling, driving, and sailing equipment for the construction, infra, agri-, and logistics sectors.

We are there for entrepreneurs and starters who need to keep moving. For all those SMEs that are the engine of the economy. Beequip was founded to do things differently. Faster, smarter, easier. We believe in lease and financing solutions that move with entrepreneurs, not the other way around.

A day in the life of a Customer Operations Officer

The Customer Operations team is the link between a signed contract and an entrepreneur who can keep sailing, anywhere in the world. Your goal: ensure that every international lease or financing for maritime equipment is paid out quickly, carefully, and smoothly, within all the rules that cross-border financing entails. And that customers have a contact person throughout the entire term who knows the maritime world and who thinks along, adapts, and fixes.

Morning. You start with a look at your files. Which maritime deal was just signed? Which file is waiting for the final documents? A shipowner or vessel owner in another time zone has already called, so you pick that up first. You check the customer and equipment data of the vessel, verify that all documents are complete, and prepare the security documents that hold up internationally. Is something missing or is a file at risk of getting stuck? Then you intervene immediately. You keep the pace up.

Afternoon. Now it is all about switching gears. You are in contact with international customers from the shipping industry, notaries, lawyers, and suppliers of maritime equipment, across national borders and time zones, in fluent English and without language or cultural differences getting in the way. You take into account foreign laws and regulations, currencies, cross-border transactions, and the specific rules surrounding maritime equipment. Compliance e...