Senior Systems Engineer (Managed Services)
About the Role A well-established systems integrator in Singapore is looking for a Senior Systems Engineer to join its managed services team. You'll be the main technical and operational contact for a portfolio of clients going through digital transformation. The role sits between hands-on infrastructure work and client-facing service delivery, and it gives you a clear path into service or delivery management. Key Responsibilities Own day-to-day operations for your assigned clients and be their go-to contact for both business-as-usual support and project work Act as a trusted technical advisor, guiding clients on infrastructure and digitalisation initiatives from planning through rollout Triage and prioritise incoming client requests, making sure each one is delivered within contracted timelines Track performance against contractual SLAs and take ownership when service levels are at risk Lead recovery efforts during service disruptions and drive continuous improvement to stop issues recurring Monitor, measure and report on team KPIs, and present service performance to clients and internal stakeholders Escalate high-impact risks or client issues to management early, with clear context and recommended actions
What We're Looking For 3+ years of hands-on experience deploying systems and/or network infrastructure A background with a systems integrator (SI) or managed services provider is essential Experience in project coordination or team leadership (around 2 years) is a strong plus Confident handling clients: you can manage expectations, hold difficult conversations and build long-term trust Clear written and verbal communication, and comfortable presenting to clients Highly organised, able to juggle multiple clients and priorities without dropping the ball
What's on Offer A client-facing role with real ownership of accounts and service outcomes Exposure to a varied mix of digitalisation projects across different industries A clear progression path into service delivery, project or technical account management A collaborative team with an established managed services practice
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